Meridian Command Center

Operations Director view

Role and group access

local policy

Role groups4

local permission templates

Visible members14

shown to Operations Director

Resource scopes5

group permission rows

Primary operator

Operations Director

Full command-center control across planning, escalation, settings, and role review.

All workspace settingsScheduler bookingEscalation routingPermission review

Role membership

Members visible to Operations Director

4 roles

Operations Director

Full command-center control across planning, escalation, settings, and role review.

Active

Aiden Hudson

Review: Monthly
Members: 1

Resource Coordinator

Can update capacity, appointment slots, and resource pressure notes.

Active

Mira OwenEden ShawOwen ValeInstall Crew North

Review: Biweekly
Members: 4

Customer Response

Can review escalations, customer-safe updates, and same-day handoffs.

Elevated

Ravi PatelSupport DeskDispatch WindowLuma HandoffNorthline RecoveryCustomer Response Desk

Review: Weekly
Members: 6

Compliance Reviewer

Can review evidence packets, policy notes, and customer-facing risk language.

Active

Nora KimAudit ReviewCompliance Desk

Review: Monthly
Members: 3

Group permissions

Resource group controls

demo toggles

Settings

Settings

Theme and palette

Overview defaults

Planning defaults

Board and escalation rules

Export or reset local settings

Role and group access

Operations Director

Members visible to Operations Director

Operations Director

Resource Coordinator

Customer Response

Compliance Reviewer

Resource group controls